Thank you for shopping with keenfootwearshops! We want you to love your purchase, but if something isn’t quite right, we’re here to help. Please review our refund and returns policy below.
30-Day Return Policy
You may return eligible items within 30 days of receiving your order for a refund, exchange, or store credit.
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- With all tags and packaging intact
- Free from makeup, perfume, or damage
How to Start a Return
- Email us at [email protected] with your order number and reason for return.
- Our team will review your request and send you return instructions.
- Once we receive and inspect your item, we’ll process your refund or exchange within 5–7 business days.
Refunds
Refunds are issued to your original payment method. Please note that original shipping fees are non-refundable.
If your return is approved, you’ll receive an email confirmation once the refund has been processed.
Exchanges
If you need a different size or color, please let us know when you request your return. We’ll do our best to arrange an exchange based on stock availability.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Underwear, swimwear, or bodysuits
- Final sale or clearance items
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we’ll make it right as quickly as possible.
Thank you for shopping with keenfootwearshops — we truly appreciate your trust and are committed to making your shopping experience easy and worry-free.